Terms & Conditions

1. Our Services

Broshield Antivirus provides independent guidance and information related to antivirus protection, internet security, malware removal, and virus removal for home users in the United States. We are not affiliated with any third-party antivirus software brand unless explicitly stated. Our service is intended to help users understand security concerns and explore appropriate resolution options.

2. User Responsibility

When requesting assistance or guidance, you agree to:

• Provide accurate and complete information
• Use our services only for lawful purposes
• Follow any guidance or instructions responsibly
• Understand that remote assistance may require your permission to access your device if necessary

3. Service Fees and Payment

Service charges, if applicable, will be clearly communicated prior to any assistance being provided. You will have the opportunity to accept or decline any proposed fees before work begins. Payment terms and refund policies will be provided at the time of service agreement.

4. Limitation of Liability

While we take all reasonable precautions when providing guidance:

• We do not guarantee complete virus or malware elimination
• Service outcomes depend on device condition, user environment, and specific circumstances
• We are not liable for data loss or hardware failure that may occur
• You acknowledge that following guidance is done at your own risk

5. Third-Party Brand Disclaimer

Broshield Antivirus is not affiliated with, endorsed by, or an official support provider for any antivirus software company including but not limited to Avast, Norton, Malwarebytes, McAfee, Kaspersky, Bitdefender, or any other brand. All product names, trademarks, and references are used strictly for informational and compatibility purposes and remain the property of their respective owners.

6. Modifications to Terms

We reserve the right to modify these terms and conditions at any time. Changes will be posted on this page with an updated effective date. Your continued use of our services after any changes indicates your acceptance of the new terms.

7. Contact Information

If you have questions about these Terms and Conditions, please contact us:

Broshield Antivirus
A unit of Optimum Solution
15100 Liberty Grove Dr, Burtonsville, MD 20866, USA
Toll-Free: 866-483-4006 | 866-431-0404